You’re an entrepreneur or sales manager and telephone prospecting takes up valuable time? If you’re looking for a solution to outsource this task and improve your results, this article is for you! We’ll explain how to delegate your telemarketing efficiently, so you can concentrate on what you do best: developing your business. Follow our practical tips to save time and boost your sales!
What’s at stake when delegating teleprospecting ?
Teleprospecting delegation involves both benefits and risks that’re important to understand in order to make an informed decision.
The benefits of teleprospecting delegation
Time savings
Delegating telephone prospecting allows you to concentrate on other tasks that are a priority for your company.
The service provider’s expertise
A provider specializing in telemarketing has the know-how and experience that can optimize prospecting results.
Flexibility
By outsourcing teleprospecting, the company can adapt to its needs and budget, depending on the time of year or sales objectives.
The risks of teleprospecting delegation
However, teleprospecting delegation can also entail risks, such as:
Loss of control
The company that delegates its teleprospecting loses some of its control over the sales pitch and the customer relationship.
Quality of service
It is essential to choose your service provider carefully to avoid unsatisfactory service quality that could damage your company’s image.
The cost
Delegating telephone prospecting has a cost that’s important to evaluate carefully so that it remains profitable for the company.
How to choose your telemarketing service provider?
The choice of telemarketing service provider is crucial to ensuring a quality service. Here are the important criteria to consider when making the right choice:
Experience and know-how
The service provider must have solid experience in telemarketing, with customer references and concrete results to present.
Teleoperator quality
Teleoperators must be trained and experienced to ensure quality service and a good relationship with prospects.
Flexibility
The service provider must be able to adapt to the company’s needs, depending on the time of year or business objectives.
Transparency
The service provider must provide regular reports on the results of telemarketing, as well as access to the call history.
Geographical proximity
If the company wants to be able to meet with its service provider on a regular basis, it may be worthwhile to choose a service provider located nearby.
The cost
The cost of the service must be adapted to the company’s budget, while guaranteeing a satisfactory quality of service.
According to its needs and selection criteria, the company can opt for an in-house teleprospecting service provider (creation of a dedicated team) or an external one (recourse to a specialized service provider).
How to prepare for teleprospecting delegation
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To make a success of your telemarketing delegation, it’s important to prepare the service well in advance. Here are the key steps to follow:
Defining your objectives
Before delegating its telemarketing, the company must define its commercial objectives and specify what it expects from the service (making appointments, qualifying files, etc.
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Preparing your sales pitch
To guarantee a satisfactory quality of service, the company must prepare a clear and effective sales pitch to pass on to the service provider. This sales pitch must be adapted to the prospecting targets.
Preparing prospect files
The company must provide the service provider with a database of qualified, up-to-date prospects, as well as information on the specifics of its market.
Set up training
To ensure optimal service quality, it may be useful to train the service provider on the specifics of the company’s products and services.
Set up regular follow-up
It is important to set up regular monitoring of the telemarketing service, by organizing progress points and communicating regularly with the service provider.
By following these key steps, the company will be able to guarantee a quality service, tailored to its needs and business objectives.
How to monitor and control your telemarketing service provider?
To ensure effective monitoring of the telemarketing service and control over the service provider’s work, here are a few actions to put in place:
Defining performance indicators
Ahead of the service, the company must define performance indicators such as conversion rate, number of appointments made, etc.
Request regular reports
The service provider must provide regular reports on the results of telemarketing. These reports make it possible to monitor the service’s progress and check that the objectives set have been achieved.
Implement quality controls
To ensure the quality of the service, the company can set up regular quality controls, by listening to call recordings or organizing live listening sessions.
Communicate regularly with the service provider
It’s important to communicate regularly with the service provider to discuss the results of the service, provide feedback and adjust actions if necessary.
Organizing evaluation meetings
At the end of a service or at regular intervals, it is important to organize evaluation meetings to take stock of the service, discuss the results and consider actions to be taken to improve performance.
By following these different actions, the company will be able to ensure effective monitoring and control over the work of its telemarketing service provider, to maximize the results of the service and achieve its business objectives.
Conclusion
In short, delegating your telemarketing can be a profitable strategy for developing your business. But it requires careful preparation and close monitoring of your service provider’s performance. If you want to delegate your telemarketing, don’t hesitate to follow the key stages and set up rigorous monitoring and control. This will enable you to optimize your sales results and concentrate on your core business. So go for it!
